Privacy Policy

Last Updated: March 2026

JBP Property Services Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following data about you:

• Identity Data: First name and last name.
• Contact Data: Email address, telephone number, and any property address information you provide when requesting a quote.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform via cookies.
• Communication Data: Any messages or details you submit through our contact forms or via email.

2. How We Use Your Information

We use the information we collect in the following ways:

• To provide you with accurate quotes and property maintenance services.
• To communicate with you regarding your inquiries, projects, and ongoing maintenance.
• To improve our website, services, and customer experience.
• To comply with our legal and regulatory obligations.

3. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site. When you first visit our site, you will be presented with a cookie consent banner. You can choose to accept or decline non-essential cookies.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your data with trusted third parties only in the following circumstances:

• Service Providers: IT hosting (e.g., W3 Systems) and administrative service providers acting as processors who provide IT and system administration services.
• Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Legal Requirements: If we are under a duty to disclose or share your personal data to comply with any legal obligation.

5. Data Security & Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Legal Rights

Under data protection laws, you have rights including:

• Request access to your personal data.
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing of your personal data.

If you wish to exercise any of the rights set out above, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

JBP Property Services Ltd
Company Registration No: 06619930
118-120 London Road
Mitcham, Surrey, CR4 3LB
Email: info@jbpservices.com